Privacy Policy

fast pays

This Privacy Notice describes how Fast Pays collect, use, disclose, transfer, store, retain or otherwise process your information when you download Fast Pays through a relevant app store and sign up for a Fast Pays account and other services through the app or online at https://fastpays.app (collectively, “Services”).

This Privacy Notice applies to your use of our Services, and covers only information collected in connection with your access to and use of our Services. Please read this Privacy Notice carefully. By continuing to interact with our Services, you are consenting to the practices described in this Privacy Notice.

INFORMATION WE COLLECT ABOUT YOU

We need to collect information about you to provide you with the Services or the support you request. Specifically, we collect the categories of personal information described below. Additionally, you can choose to voluntarily provide information to us.

Information You Provide to Access our Services

We collect information you provide when you apply or sign up for a Fast Pays account, go through our account verification process, authenticate into your account, communicate with us, answer our surveys, participate in contests or promotions offered by us  or otherwise use our Services.

We collect the following categories of information about you when you use our Services, including:

• Identification Information. such as: Your name, email address, phone number, Fast Pays username, signature, and authentication credentials (for example, information you use to log in to your Fast Pays account), including Internet Protocol (“IP”) address.

• Financial Information. such as: Wallets accounts and others payment method you add to your Fast Pays account.

• Contacts Information. In order to provide you with the Service, we will also need to collect information from you about the intended recipient of the payment you request us to make. We will therefore ask you to provide contact details of your intended recipient, You can do this by entering a the phone number or payment method into Fast Pays.

• Transaction Information. When you use our Services to make, accept, or request payments, we collect information such as: when and where the transactions occur, a description of the transactions, the payment or transfer amounts, and the devices and payment methods used to complete the transactions.

Information You Provide to Enhance Your Experience

Other Information You Provide. We collect information that you voluntarily provide to us, including survey responses; participation in contests, or other prospective marketing forms or devices; suggestions for improvements; referrals; or any other actions you perform on the Services.

Information We Collect From Your Use of our Services

We collect information about you and the devices you use to access the Services, such as your computer, mobile phone, or tablet. The information that we collect includes:

• • Device Information. Information about your device, including your hardware model, operating system and version, device name, unique device identifier, mobile network information, and information about the device’s interaction with our Services. If you use an iOS device, we also automatically detect if you have downloaded Chrome, so we can ask you which browser you prefer to use to open links from your FastPays application.

  • Internet or other electronic network activity information. Information about how you use and interact with our Services, including your access time, “log-in” and “log-out” information, browser type and language, country and language setting on your device, IP address, the domain name of your internet service provider, other attributes about your browser, mobile device and operating system, any specific page you visit on our platform, content you view, features you use, the date and time of your use of the Services, your search terms, and the website you visited before you visited or used the Services.

  • Inferences drawn from any of the information we collect to create a profile about you that may reflect, for example, your preferences, characteristics, and behavior, including for account security purposes or to enhance our Services to you.

SOURCES OF INFORMATION WE COLLECT ABOUT YOU

We collect information about you from the following categories of sources:

• • You directly, when you submit information to us or allow us to access information.

  • Your devices and how you interact with our Services.

  • Our group companies or affiliates.

HOW WE USE YOUR INFORMATION

We may collect, use and share, information about you for the following reasons:

Providing, Improving, and Developing our Services

• • Connecting you with people you already know.

  • Providing, maintaining and improving our Services.

  • Developing new products and services.

  • Determining whether the Services are available in your country.

  • Processing or recording payment transactions or money transfers.

  • Providing you with Fast Pays products and features you choose to use.

  • Displaying your historical transaction information.

  • Delivering the information and support you request through the use of our Services.

  • Improving, personalizing and facilitating your use of our Services, content and applications.

  • Measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Services.

  • Otherwise providing you with the products and features you choose to use.

Protecting our Services and Maintaining a Trusted Environment

• • Debugging to identify and fix errors that impair how our Services function.

  • Making sure you follow our Terms of Service or other applicable agreements or policies.

  • Contacting you to resolve disputes, collect fees and help you with our Services.

  • Verifying or maintaining the quality and safety of our Services.

  • Conducting investigations, complying with and enforcing any applicable laws, regulations, legal requirements, and industry standards, and responding to lawful requests for information from the government or to valid legal process.

  • Protecting your, our, or our other customers’ rights or property, or the security or integrity of our Services.

  • Investigating, detecting, preventing, recovering from, or reporting fraud, misrepresentations, security breaches or incidents, other potentially prohibited, malicious, or illegal activities, or to otherwise help protect your account, including to dispute chargebacks on your behalf.

Advertising and Marketing

• • Marketing our Services to you.

  • Communicating with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by us and select partners.

Other Uses

For any other reason we may tell you about from time to time.

WHEN AND WITH WHOM WE SHARE YOUR INFORMATION

We may share the information described in the “Information We Collect About You” section with the following categories of service providers and third parties:

With our Service Providers

• • With service providers who help us provide, maintain, and improve our Services (e.g., services who help us with fraud prevention, identity verification, and fee collection services).

  • With service providers that help us run our advertising campaigns, contests, special offers, or other events or activities.

Business Transfers and Corporate Changes

• • To a subsequent owner, co-owner, or operator of one or more of the Services.

  • If we do or try to do a corporate merger, consolidation, or restructuring (including during due diligence and negotiation of these); the sale of substantially all of our stock and/or assets; the financing, acquisition, divestiture, or dissolution of all or a portion of our business; or other corporate change.

Safety and Compliance with Law

If we believe that disclosure is reasonably necessary (i) to comply with any applicable law, regulation, legal process or governmental request (e.g., from creditors, tax authorities, law enforcement agencies, in response to a garnishment, levy, or lien notice, etc.); (ii) to establish, exercise or defend our legal rights; (iii) to enforce or comply with our General Terms or other applicable agreements or policies; (iv) to protect our or our customers’ rights or property, or the security or integrity of our Services; (v) for an investigation of suspected or actual illegal activity; or (vi) to protect us, users of our Services or the public from harm, fraud, or potentially prohibited or illegal activities.

With Your Consent

With your consent. For example:

• • At your direction or as described at the time you agree to share.

  • When you authorize a third party application or website to access your information.

With Others

With other companies who deliver services on our behalf, including via the use of cookies and similar automated technologies, and third party analytics.

We also may share (with service providers or other third parties) aggregated and anonymized information that does not specifically identify you or any individual user of our Services.

COOKIES AND OTHER SIMILAR AUTOMATED TECHNOLOGIES

When you interact with our online services, or open emails we send you, we obtain certain information using automated technologies, such as cookies, web server logs, web beacons, and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an internet tag, pixel tag, or clear GIF, is a tiny graphic image that may be used in our websites or emails.

We use these automated technologies to collect your device information, internet activity information, and inferences as described above. These technologies help us to:

• Track and understand how you use and interact with our online services and emails.

• Tailor our online services to your preferences.

• Measure how useful and effective our services and communications are to you.

• Otherwise manage and enhance our products and services.

We set some of these automated technologies ourselves, but others are set by third parties who deliver services on our behalf. For example, we may use other companies’ web analytics services (described in the “Third-Party Analytics Services” section), which use automated technologies to help us evaluate how customers use of our websites.

Your browser can alert you when cookies are placed on your device, and how you can stop or disable them via your browser settings. Please note, however, that without cookies all of the features of our online services may not work properly. If you use a mobile device, you can manage how your device and browser share certain device data by changing the privacy and security settings on your mobile device. You can learn more about cookies and how to manage your preferences by visiting http://www.allaboutcookies.org.

THIRD-PARTY ANALYTICS SERVICES

We may use third-party analytics service providers to help us with our online services, such as Google Analytics, Facebook Analytics, Firebase Analytics and TikTok Analytics. The analytics providers that administer these services use technologies such as cookies, web beacons, and web server logs to help us analyze how you use our online services. We may disclose your site-use information (including IP address) to these analytics providers, and other service providers who use the information to help us figure out how you and others use our online services.

HOW LONG WE KEEP YOUR INFORMATION

We generally keep your information as long as reasonably necessary to provide you the Services or to comply with applicable law. However, even after you deactivate your account, we can retain copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce our General Terms or other applicable agreements or policies, or to take any other actions consistent with applicable law.

YOUR CHOICES

Personal Information:

You can access, change, or correct information that you have provided by logging into your Fast Pays account at any time or by making a request to us using the contact details below. We will need to verify your identity before granting access or otherwise changing or correcting your information.

Deactivating Your Account:

If you would like to have your account closed permanently, please contact customer support through Fast Pays application.

Do Not Track:

Certain web browsers allow you to instruct your browser to respond to Do Not Track (“DNT”) signals to website you visit, informing those sites that you do not want your online activities to be tracked. At this time, our websites are not designed to respond to DNT signals or similar mechanisms from browsers.

Promotional Communications:

You can opt out of receiving in-app push notifications containing promotional messages from us by following the instructions on screen or by following the instructions in those messages. If you decide to opt out, we may still send you non-promotional communications in-app, or via email and text, such as transaction receipts and messages about your account, or our processing of your information in accordance with the provision of our Services.

Right of Deletion:

You have the right to ask us to delete the personal information we have collected from you (subject to exceptions the law provides). Please note that you may no longer be able to use our Services if you delete your personal information.

Right of Non-Discrimination:

You have the right to not be discriminated against if you exercise these privacy rights. We will not discriminate against you, deny, charge different prices for, or provide a different quality of goods or services if you choose to exercise these rights.

How to Exercise Your Rights:

To help protect your privacy and maintain security, we take steps to verify your identity and will require you to be logged in to your Fast Pays account before granting you access to your personal information or complying with your request.

You may designate an authorized agent to make a request on your behalf as permitted under law, though before we process that request, we will require that you provide the authorized agent written permission to do so and verify your identity directly with us.

HOW WE SECURE INFORMATION

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, and misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, the internet is not a 100% secure environment, and we cannot guarantee absolute security of the transmission or storage of your information. We hold information about you both at our own premises and with the assistance of third-party service providers.

STORAGE AND PROCESSING

We may, and we may use third-party service providers to, process and store your information outside the country where you live.

CHANGES TO THIS PRIVACY NOTICE

We may amend this Privacy Notice from time to time by posting a revised version and updating the “Effective Date” above. The revised version will be effective on the “Effective Date” listed. We will provide you with reasonable prior notice of material changes in how we use your information, including by email. If you disagree with these changes, you may cancel your account at any time. If you keep using our Services, you consent to any amendment of this Privacy Notice.

HOW TO CONTACT US

You can contact us through the support within the application or through our email support@fastpays.app.